I spare my time went to apply for passport but wasted on changing kad-saya instead; not all local product is good aight? especially chip based!!

Mentality of some just couldn't be changed. Not pointing to anyone but it's just my observed-experienced general view. This is a story (is it a story? a comment or maybe concern?) about those counter-based service provider.

Speed is their SOLE concern in serving the so-called citizen a.k.a customers. None other criteria in this whole universe is taken into account. They would rather rush because what matter the most is speed service. For them by providing such a speedy speed, they could get more customers, more money, more sales, more revenue, better perception and more returns.

FYI people, there are other things you guys should consider in improving yet adding value to your service. GREET And SMILE people!! Greet and smile. I do understand (as I used to belong to these groups, duh...) as you people encounter with so many people on daily basis, with vary manners and attitudes, but it's your job so just face it! Yes, it's true people with attitude but it doesn't mean you should treat them badly, right? Even not badly but please..; with sincerity and integrity. A simple greet and smile would help. Not quality enhance but value enhance. Just think and execute.